This Privacy Notice explains how Sound Waves Foundation (“SWF”, “we”, “us”, “our”) collects, uses and protects personal information when you use SignRise, including:
SignRise Classroom
the SignRise website
related educational resources and services
(together, the “Platform”).SWF is a UK registered charity (RCN: 1197686).We are committed to protecting the privacy and safety of teachers, tutors, parents, carers and learners who use our services.
2. Who This Notice Applies To
This Privacy Notice applies to:
schools and educational organisations;
teachers and tutors;
parents and carers;
individual and family subscribers; and
learners using the Platform through those accounts.
Children under 18 cannot create accounts directly. Accounts must be created by a parent, guardian, teacher or tutor.
3. Information We Collect
Depending on how the Platform is used, we may collect:
Account Information
names;
email addresses;
school or organisation details;
billing addresses; and
login credentials.
Learner Information
age range;
learning preferences or goals;
progress and performance data; and
usernames or display names.
We do not intentionally collect unnecessary personal information about children.
Technical Information
When users access the Platform, we may automatically collect:
IP address;
browser and device type;
operating system;
usage activity;
pages visited; and
login and diagnostic information.
Communications
If you contact us, we may keep records of emails, support requests and related correspondence.
4. How We Use Personal Information
We use personal information to:
provide access to the Platform;
manage subscriptions and accounts;
deliver educational content and progress tracking;
provide customer support;
improve our products and services;
maintain platform security and prevent misuse;
send important service updates; and
send newsletters or marketing communications where permitted by law.
We do not sell personal data.We do not provide chat functions or public messaging features for children on the Platform.
5. Legal Basis for Processing
Under UK data protection law, we process personal information where:
it is necessary to provide our services and fulfil contracts;
we have a legitimate interest in improving and securing the Platform;
consent has been provided where required; or
we are required to comply with legal obligations.
Schools and tutors are responsible for ensuring they have a lawful basis for sharing learner information with us.
6. Sharing Information
We may share personal information with trusted service providers who help us operate the Platform, such as:
hosting providers;
payment processors;
analytics providers; and
customer support tools.
These providers may only process information on our instructions and under appropriate confidentiality and data protection obligations.We may also share information:
where required by law;
to protect legal rights or safety; or
as part of a business restructuring, merger or transfer.
Where possible, educational reporting and analytics are shared only in anonymised or aggregated form.
7. Payments
Payments may be processed securely by third-party payment providers such as Stripe.We do not store full payment card details on our systems.
8. Cookies and Analytics
We use cookies and similar technologies to:
keep the Platform functioning properly;
remember user preferences;
understand how the Platform is used; and
improve performance and user experience.
Further information is available in our Cookie Policy.
9. Security
We use appropriate technical and organisational measures to protect personal information, including:
encryption;
secure hosting;
access controls;
password protection; and
staff confidentiality obligations.
While we take reasonable steps to protect data, no internet transmission or storage system can be guaranteed to be completely secure.Users are responsible for keeping passwords confidential.
10. International Transfers
Some of our service providers may process information outside the UK.Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Notice or as required by law.Where subscriptions expire and are not renewed, account and learner data may be deleted after 90 days.Schools, tutors and users may request deletion of their data at any time.
12. Your Rights
Under UK data protection law, individuals may have rights to:
access their personal information;
correct inaccurate information;
request deletion of information;
object to certain processing;
restrict processing;
withdraw consent where applicable; and
request portability of their data.
Marketing emails can be unsubscribed from at any time using the links provided in the communication.You also have the right to complain to the UK Information Commissioner’s Office (ICO).
13. Changes to This Notice
We may update this Privacy Notice from time to time.Where changes are material, we will provide reasonable notice by email or through the Platform.
14. Contact Us
If you have any questions about this Privacy Notice or how we handle personal information, please contact:
Sound Waves Foundation
Email: support@signrise.ioYou can also contact the UK Information Commissioner’s Office via:Information Commissioner’s Office (ICO)
